All our carriers have an unconditional 30-day 100% Money Back Guarantee. If for any reason you don’t LOVE your Helina Baby carrier you’ll get a complete refund. Helina Baby carriers have a 1 year warranty against defects in workmanship or material.
hassle-free return process
If you receive a defective or damaged item we will replace it right away. If within 30 days of purchase you are not satisfied for any reason – we will replace or refund your purchase using the same payment method you used to order. Items must be unstained with the registration tag still attached and returned in it’s original packaging.
Fill out the form below and you’ll receive detailed instructions to complete your return request.
late or missing refunds
Once approved, we will process your refund right away however, your bank or credit card company may take longer to post it to your account. If you haven’t received your refund after 7 days, first contact your bank or credit card company.